Shipping Policy

Shipping Policy

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At Rachel’s Lab-Grown Diamonds, we take great care to ensure your order arrives safely, securely, and on time—because every diamond deserves a flawless journey.

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after payment is received. Custom-designed or made-to-order pieces may require additional processing time, which will be communicated before purchase.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Domestic Ship9ping (Within [Insert Country]): Standard shipping typically takes 3–7 business days after processing.

• International Shipping: Delivery times vary by destination but typically range from 7–21 business days. Customs processing may extend delivery time.

International Duties & Taxes

For orders shipped outside of The United States, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost.

Shipping Carriers
We partner with reputable carriers such as  FedEx, UPS, DHL to provide reliable delivery. Tracking information will be sent to your email once your order has shipped.

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Service Interruptions

While we strive to deliver all orders promptly, factors such as weather conditions, carrier delays, or customs inspections may occasionally affect delivery times. We appreciate your patience and understanding in such cases.

Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at Info@rachelsdiamonds.com within 7 days so we can investigate and resolve the issue.

Questions
If you have any questions regarding your shipment, please email us at [Insert ] or call (917)285-0158.